There are many aspects of customer service that can be fine-tuned and enhanced in order to increase consumer satisfaction and improve business performance. Call Center Customer Service Training is an ongoing process. Some of these features involve the customer service representatives themselves, including reminding them to remain patient when dealing with inquiries and problem-solving. Other enhancements can be to increase operating hours so more clients can be accommodated. However, customer service software may be one of the most influential of all assets to customer service because of the range of its activities and abilities.